FAQ

ABOUT DARKMERCH

Official Store of darkTunes Music Group

You don’t just listen to the darkness — you live it. Whether you want to support your favorite underground bands or wear your black heart on your sleeve (literally), DARKMERCH is your new home for all things heavy, dark, and alternative.

Welcome to the official merch store of DARKTUNES MUSIC GROUP — crafted for the free spirits, misfits, and night-dwellers who live and breathe gothic, metal, industrial, and everything in between. From Synthpop and EBM to Black Metal and Metalcore, we’ve got something for every taste — as long as it's loud and unapologetically dark.

Band Merch & Music from the darkTunes Family

Our shop offers the complete official merchandise and physical releases from the artists of the music label darkTunes Music Group. You’ll find:

    • Band T-shirts & Hoodies

    • CDs & Vinyls

    • Collector’s Boxes & Exclusive Bundles

    • Limited Edition Items

We support every subgenre under the alternative umbrella — from Futurepop and Aggrotech to Symphonic Metal and Nu Metal. Discover new favorites or complete your collection with the darkest drops from our label roster.

Fashion & Accessories for the Dark at Heart

DarkMerch isn’t just a mailorder — it’s a lifestyle. Beyond band merch, we also offer exclusive DARKMERCH designs, gothic accessories, jewellery, and unique items to bring darkness into your wardrobe and your home.

Whether you’re a metalhead, goth, rocker, gamer, or just proudly weird, you’ll find apparel and gear that reflect your individuality — designed by those who walk the same shadowy path.

High-Quality, Worldwide Shipping

All our items are printed, packed, and shipped from our stocks in Europe and the USA. We use high-end printing techniques and quality materials to ensure your merch looks killer and lasts longer than most mainstream trends.

Wherever you dwell — from a concrete jungle to a castle in the woods — we ship straight to your crypt.

Dive into the world of DARKMERCH — because darkness isn’t just a phase.
It’s who you are.


 

FAQ

 

Why did I receive multiple parcels? / Why is my order not complete?

No worries — your order hasn’t vanished into the void!

At DARKMERCH, your items may arrive in separate parcels because we ship from different locations depending on the product type:

  • Textile items (t-shirts, hoodies, zippers, etc.) are printed and shipped by our trusted partner factories in Europe and the USA — whichever is closer to you.
  • CDs, vinyls, accessories, collector boxes, and other physical goods are shipped directly from our warehouses in France and Germany.

So if you ordered a hoodie and a vinyl, for example, you’ll receive two separate packages — each carefully handled by our logistics team.

 

How can I pay for my order?

We accept all major payment methods:

  • PayPal

  • Credit & Debit Cards (Visa, Mastercard, American Express, etc.)

  • Apple Pay / Google Pay

  • Other local payment options supported by Shopify (based on your region)

All transactions are secure and protected by Shopify’s encrypted payment system.

 

How long does shipping take?

We ship worldwide from our European and U.S. warehouses. Estimated delivery times:

  • Germany & France: 3–7 business days

  • Rest of Europe: 5–10 business days

  • USA/Canada: 5–12 business days

  • Worldwide: 10–21 business days

You’ll receive tracking info once your order is shipped.

 

Do you ship internationally?

Yes — we ship to most countries worldwide. Shipping fees and times are calculated at checkout based on your location.

 

How much does shipping cost?

Shipping costs are automatically calculated based on your location and order weight. Enter your address at checkout to see the exact shipping fee.

 

What’s in the DARKMERCH / darkTunes newsletter?

Our newsletter is sent twice a month and includes:

    • Latest band releases

    • Exclusive label news

    • Special offers & limited product drops

Subscribe and get 15% off your first order.

 

Can I track my order?

Yes. All orders come with a tracking number. You will receive the link via email once your items are shipped.

 

What’s your return policy?

You can return or exchange unworn, unwashed, and undamaged items within 14 days of delivery. Please contact us first before sending anything back.

Collector boxes, bundles, limited editions, and media (CDs, vinyls) must be unopened and in original condition.

Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

 

I received the wrong item / My item is damaged — what should I do?

Please email us at info@darkmerch.com with your order number and photos. We’ll take care of it quickly.

 

Do prices include VAT?

Yes — VAT is included in all prices for EU orders. Customers outside the EU may be charged additional customs or import duties.

 

Will I have to pay customs fees?

If you are ordering from outside the EU, your country may charge import fees, taxes, or duties. These are not included in the order price and are your responsibility.

 

I have a question — how can I contact you?

Send us an email at info@darkmerch.com


We usually respond within 3–4 business days.