Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@darkmerch.com. Please note that returns will need to be sent to the following address: DarkTunes Music Group, Raphael Beck, Friedhofweg 1, 69118 Heidelberg, Germany.
If your return is accepted, we’ll send you detailed return instructions, including the address for sending your package.
Please note that return shipping costs are the responsibility of the customer, and we require the return to be sent with a tracking number (preferably via DHL).
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@darkmerch.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@darkmerch.com.
ABOUT US
You want to stand out from the crowd and simultaneously setting a sign of affiliation to your favourite band? You want individual merchandise you can personalize as you wish? A single shirt at the merch stand isn’t enough since you want to support newcomers to the fullest?
So welcome to DARKMERCH, the right homepage for all your desires: The official DARKTUNES MUSIC GROUP Mailorder is meant as a home for all of you. The free spirits and mavericks, fans of Synthpop, Dark Electro, EBM and Gothic Rock. Nu Metal, Metalcore and Black Metal lovers as well as the fans of brachial Electro Industrial. For everyone who dresses himself into black couture day by day and for everyone who wants to show his colours with his style. DARKMERCH offers a platform for everyone who counts on personal products instead of boring mass products.
Big Merch offer of the DARKTUNES Bands
Here, in our Onlineshop you find the complete merchandise of all of the DARKTUNES-Bands. Music lovers from every subgenre regarding the Metal and Gothic Scene – from Industrial to female fronted Symphonic Metal get their money worth. It doesn’t matter whether you are into DUST IN MIND, EXTIZE, DARKCELL or FALLCIE. Just like the label itself, the DARKMERCH Shop cover various styles from Futurepop or Modern Metal to Aggrotech. The latest Hoodies and Zipper of SYNTHATTACK or OMNIMAR, basecaps of BASSZILLA or classic Lanyards of DARKTUNES – with DARKMERCH, you can dress into the merchandise of your favourite bands from head to toe, without lower your sights. We count on a big variety: Even the newcomer bands of DARKTUNES have several products here on DARKMERCH: From buttons, mugs, cups, mobile phone cases, jewellery to bags… We provide you the complete merch offer of your favourite Metal and Gothic bands!
Personalization and variety
We as a shop print our shirts locally and only on demand. So you have a wide range of front prints to choose from – you can even choose the colour of your band shirt! A classical black clothing for the Death Metal festival in your neighbourhood? Why not showing your colour and visit the next Dark Wave and Batcave party in a vivid red tone? No matter, which product you go for: We read your wishes from your lips and offer various options of our Band Merch as well as of our accessoiries and the exclusive DARKMERCH collection. Make our products your style and stand out from the crowd with our Hellectro, Melodic Death Metal & Co band shirts.
Fashion for Gothics, Metalheads and Rockabillies
It would be blasphemy to call DARKMERCH “just” a Mailorder since our Onlineshop is so much more. Besides the merchandise of our DARKTUNES bands, we also offer an own and exclusive fashion for Gothics, Metalheads, Video Game Junkies, Movie Freaks, Nerds, Rockers and Rockabillies. As well as our merchandise, our collection follows highest quality standards. The clothing that you find in our shop, are all designed by fashion and merchandise experts to emphasize your individual style. To respond to all of your wishes, you have the choice between several colours, options and motives. Our fashion has the aim, to highlight your individuality and personality – so: Make our designs your style!
That applies for the jokers, as well: Stroll through our numerous fun shirts and set your sign. What are you looking for?
Vicious sarcasm or black humour? We make wit and charm wearable.
High quality and worldwide shopping
We rank first the quality of our clothing: For the shirts and hoodies print, we only use a highly modern digital print making the colours more intensive and durable – so that you can enjoy your merchandise for a long time. Just by the way: We ship our products worldwide – so what are you waiting for! Have fun diving into the world of DARKMERCH !